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Shipping & Returns

Shipping and Receiving

 

We Charge a flat $9.95 shipping fee on all Canadian orders.

 

Orders will typically take between 1-2 business days to be processed and shipped. Standard Shipping typically arrive in three(3) to Ten (10) business days within Canada. All Weekends and holidays are excluded from processing and shipping times. You will receive an email when your order has been shipped. Credit card authorization and address verification must be received prior to shipping any order. Credit card authorization can take up to 24 hours for approval.

***Fort Mcmurray Alberta Strong apparel are pre orders, and will be shipped out within 5-10 business days.

 

We use Canada Post for shipping our orders; which means we CAN deliver to PO Box's:).  DearSkarlettBoutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

 

Return & Exchanges

We want you to be 100% satisfied with your purchase everytime. We are confident in our product and services and we will always do our best to keep our customers satisfied. There is nothing more dissapointing then realizing your new favorite shirt doesnt quit fit the way you wanted it to.

Our philosophy is to treat all of our customers fairly and reasonably with the same expectation in return. That is why we have a 365 day return policy. No questions asked, just send it back for a full refund or we will glady exchange it for you.

You can print a blank return form and label. Your return will be processes within 10-14 business days. REFUNDS If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.

If you have requested an exchange, your account will be charged for the new item and credited for the return.

If you paid with a Dear Skarlett Boutique Gift Card , we will mail you a Gift Card. If a credit card was used in combination with a Gift Card , the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges. GIFT CARDS Gift Cards can't be returned. 

For any questions or concerns, please do not hesitate to contact us: customerservice@dearskarlettboutique.com